Murtaza Versi
Phone + 255 22 2115381 (direct) + 255 786142424 (mob) Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Accreditations and Expertise
Facilitator of the Year and member of Service Quality Institute (SQI) Presidents Club, Murtaza has managed change management programmes for service excellence. Murtaza is a certified trainer in customer services by the Service Quality Institute (USA) and also holds an Executive Leadership Diploma from e-Cornell University in New York.
Business Experience
Murtaza has over 20 years of experience in the service industry in senior management and customer service roles. He has helped organisations develop a culture of superior service, to build market share and differentiate itself from competition.
Murtaza’s work includes:
- A three year customer service culture-change assignment for Ethiopian Airlines to create a “5 Star” service airline.
- Helping position Parastatal Pension Fund as a leading organisation, through its customer service strategy.
- Swissport, to help retain and improve market share in ground handling.
- Coaching and managing change - introducing tools for changing behaviours and attitude of the work force at Uniglobe Skylink.
- Developing a leadership plan for service standards, training managers to be coach the workforce at Engen Petroleum Company.
- Others projects include; consultancy and coaching (2008-2011) – Reliance Insurance: team building (Standard Chartered Bank): customer care training CFU Bank, KLM: and training facilitators in Rwanda