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Facilitator of the Year and member of Service Quality Institute (SQI) Presidents Club, Murtaza has managed change management programmes for service excellence. Murtaza is a certified trainer in customer services by the Service Quality Institute (USA) and also holds an Executive Leadership Diploma from e-Cornell University in New York.
Murtaza has over 20 years of experience in the service industry in senior management and customer service roles. He has helped organisations develop a culture of superior service, to build market share and differentiate itself from competition.
Murtaza’s work includes: