CASE STUDY | ORGANISATIONAL CULTURE
Building a Culture of Safety
How understanding organisational culture helped a gas storage facility strengthen employee engagement, improve safety and support long-term business performance.
LeaderShape's culture assessment tool
A safe and high-performing organisation depends on more than policies and procedures. The attitudes, behaviours and relationships that shape workplace culture can have a direct influence on employee engagement, operational safety and organisational performance.
For one gas storage facility, concerns about employee disengagement and the potential implications for safety prompted a closer examination of its organisational culture. LeaderShape used LOCS alongside leadership interviews to understand the underlying issues and identify opportunities for improvement.
The Impact
5 Years
Without further safety issues following the culture improvement initiative.
Improved Culture
A stronger focus on employee engagement and workplace safety.
Business Value
Improved culture and safety performance contributed to the organisation's value when it was sold.
The Challenge
The organisation operated in an environment where safety was critical. Management had identified signs of employee disengagement and recognised that these could have implications for both workplace safety and operational effectiveness.
The challenge was to understand what was happening beneath the surface of the organisation's day-to-day operations. Rather than focusing solely on procedures, the leadership team needed insight into the culture, behaviours and working relationships influencing employee engagement and safety.
OUR APPROACH
Understanding the Culture Behind Performance
LeaderShape used its LOCS (LeaderShape Online Culture Shaper) assessment alongside leadership interviews to develop a clearer picture of the organisation's existing culture.
Culture Assessment
The LOCS assessment provided insight into the organisational culture and helped identify areas requiring attention.
Leadership Interviews
Interviews with leaders provided additional context and helped explore the factors influencing employee engagement and workplace behaviours.
Targeted Improvement
The findings informed actions to address cultural challenges and strengthen the organisation's approach to engagement and safety.
The Results
Following the assessment and subsequent actions, the organisation reported improvements in its workplace culture and safety performance.
Significantly, the facility went five years without further safety issues, while maintaining its commercial performance.
The improvements in culture and safety also contributed to the value of the business when it was subsequently sold, demonstrating the wider commercial importance of organisational culture.
THE BIGGER PICTURE
Culture Is a Business Performance Issue
This case study illustrates why organisational culture should be considered a fundamental part of business performance. By understanding the behaviours, relationships and working environment that influence employees, organisations can identify opportunities to strengthen engagement, reduce risk and support sustainable performance.
EXPLORE LOCS
What Could Your Organisational Culture Reveal?
Understanding your organisation's culture is the first step towards meaningful change. LOCS helps you explore the gap between your current and ideal culture, identifying opportunities to strengthen leadership, engagement and sustainable performance.
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