With a truly international perspective on business development, service culture and financial results, I am passionate about developing leaders for business success and better performance in the workplace.
Accreditations and Expertise
LeaderShape accredited facilitator, Josiah, is also a certified trainer in customer service with the Service Quality Institute (USA) and also holds a Bachelor’s Degree in Business Administration from Oregon State University. With Sphere in Kazakhstan, Josiah has worked with his team to achieve “2016 SQI Licensee of the Year” for excellent performance and sales in their market.
Josiah’s experience in business in both America and Kazakhstan became the basis for the development of a new direction for the Kazakhstan market – Building a Service Culture. After implementing a successful three-year project for the creation of a service culture for Technodom – bringing significant financial results to largest Kazakhstan electronics and household appliances retailer, he partnered to open a new consulting and training company. Over three years in business, Sphere LLP has worked with more than 10 organisations and has developed more than 15,000 business people through customer service development. Travelling in more than 35 countries, Josiah has international experience of communicating with cultures of different nations. He also speaks fluent Russian.